Política de reembolso

🔄 Return & Refund Policy

At TRDEFI LTD., customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

📦 Returns

You may request a return within 14 days of receiving your order. To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • Proof of purchase (order number or receipt) is required.

Non-returnable items include:

  • Gift cards

  • Downloadable digital products

  • Custom or personalized items

  • Items marked as "final sale"

To initiate a return, please contact us at:

📧 info@trdefi.com
📱 +44 7501 584392 (WhatsApp Support)

Please do not send your purchase back without contacting us first. We will provide you with return instructions and the correct return address.

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.

🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us within 7 days of delivery.

🚚 Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

❓ Questions?

For any questions related to returns or refunds, please contact us:

TRDEFI LTD.
🏢 Suite 419, Office 408, Screenworks
22 Highbury Grove, London, United Kingdom, N5 2ER
📧 info@trdefi.com
📱 +44 7501 584392 (WhatsApp Support)
🕒 Mon–Fri: 9:00 AM – 6:00 PM (GMT)